Terms and conditions
The Uniform Conditions for the Hotel and Catering Industry
The UVH are registered with the District Court and the Chamber of Commerce and Industry in The Hague. For further information go to khn.nl/uvh-en.
Terms and Conditions
All our “per person” prices are based on double room occupancy.
Cancellation and reduction of services and events
Up to 180 days prior to the scheduled arrival date, the entire reservation or part thereof may be cancelled free of charge.
Between 179 and 90 days prior to the scheduled arrival date, 60% of the number of participants and/or the reserved services may be cancelled free of charge. Any cancellation beyond this will automatically be subject to the payment of a lump-sum fee equal to 100% of the cancelled amount. This reduction may under no circumstances be combined with previous or future reductions.
Between 89 and 60 days prior to the scheduled arrival date, 40% of the number of participants and/or the reserved services may be cancelled free of charge. Any cancellation beyond this will automatically be subject to the payment of a lump-sum fee equal to 100% of the cancelled amount. This reduction may under no circumstances be combined with previous or future reductions.
Between 59 and 30 days prior to the scheduled arrival date, 30% of the number of participants and/or the reserved services may be cancelled free of charge. Any cancellation beyond this will automatically be subject to the payment of a lump-sum fee equal to 100% of the cancelled amount. This reduction may under no circumstances be combined with previous or future reductions.
Between 29 and 15 days prior to the scheduled arrival date, 20% of the number of participants and/or the reserved services may be cancelled free of charge. Any cancellation beyond this will automatically be subject to the payment of a lump-sum fee equal to 100% of the cancelled amount. This reduction may under no circumstances be combined with previous or future reductions.
Between 14 and 3 days prior to the scheduled arrival date, 5% of the number of participants and/or the reserved services may be cancelled free of charge. Any cancellation beyond this will automatically be subject to the payment of a lump-sum fee equal to 100% of the cancelled amount. This reduction may under no circumstances be combined with previous or future reductions.
Within the 3 working days prior to the scheduled arrival date, any cancellation will automatically be subject to the payment of a lump-sum fee equal to 100% of the cancelled amount relating to the number of participants and/or the reserved services.
Cancellation and reduction of accommodation
Up to 90 days prior to the scheduled arrival date, the entire reservation or part thereof may be cancelled free of charge.
Between 89 and 60 days prior to the scheduled arrival date, 30% of the number of rooms per night may be cancelled free of charge. Any cancellation beyond this will automatically be subject to the payment of a lump-sum fee equal to 100% of the cancelled amount. This reduction may under no circumstances be combined with previous or future reductions.
Between 59 and 30 days prior to the scheduled arrival date, 20% of the number of rooms per night may be cancelled free of charge. Any cancellation beyond this will automatically be subject to the payment of a lump-sum fee equal to 100% of the cancelled amount. This reduction may under no circumstances be combined with previous or future reductions.
Between 29 and 15 days prior to the scheduled arrival date, 10% of the number of rooms per night may be cancelled free of charge. Any cancellation beyond this will automatically be subject to the payment of a lump-sum fee equal to 100% of the cancelled amount. This reduction may under no circumstances be combined with previous or future reductions.
Within the 15 days prior to the scheduled arrival date, any cancellation will automatically be subject to the payment of a lump-sum fee equal to 100% of the cancelled amount.